We have several research studies indicating that use of Prodigy Math can correlate with academic and attitudinal outcomes. Parent Users and Teacher Users are responsible for the acts of Student Users linked to their account. PO Box 481928. That number is 1-866-410-2604. are also linked at the bottom of this page. Note, Prodigy does NOT directly store credit card information all credit card information and transactions are stored by our third-party payment providers,such as Stripe or the app store through which you purchased our membership., Teacher Users, which includes other school officials such as school or district administrators, are asked to provide personal information when registering for a Prodigy Teacher Account, such as first and last name, email address, telephone number, a password for their account, school, school district, grade level, and/or curriculum (e.g., Common Core Math Standards)., Users with Teacher Accounts may also become eligible to join the Prodigy Champions Club. B. DO NOT CALL 630-269-9780 - THIS IS NOT A PRODIGY PHONE NUMBER. Cookies and these other technologies placed within the Prodigy Game or within other areas of the Services directed to Students will be used only in support of the Services internal operations, like providing access to the Games and their features, individualizing content, and improving and optimizing the Services. You also can access and review certain account-related details by logging into your online account.. To third parties that perform certain services for us such as analytics, credit card processing, or research or evaluation of the Services, provided those service providers agree to safeguard the information, keep it confidential, and use it only for the purposes permitted by our agreements. I would definitely call before I did this for verification and see if there are any other steps you need to take. This clause does not apply to consumers residing in Quebec: TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, IN NO EVENT SHALL COMPANY OR ITS AFFILIATES, SUPPLIERS, OR BUSINESS PARTNERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, OR AGENTS, BE LIABLE WITH RESPECT TO THE SERVICES OR THE SUBJECT MATTER OF THIS AGREEMENT UNDER ANY CONTRACT, NEGLIGENCE, TORT, STRICT LIABILITY OR OTHER LEGAL OR EQUITABLE THEORY (I) FOR ANY AMOUNT IN THE AGGREGATE IN EXCESS OF THE GREATER OF $100 OR THE FEES PAID BY YOU TO COMPANY HEREUNDER DURING THE 12-MONTH PERIOD PRECEDING THE APPLICABLE CLAIM; (II) FOR ANY INDIRECT, INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES OF ANY KIND WHATSOEVER; (III) FOR DATA LOSS OR COST OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; OR (IV) FOR ANY MATTER BEYOND COMPANYS REASONABLE CONTROL. Subscription fees will be charged in accordance with the payment term selected by you: monthly, yearly, or other applicable period. I am in the process of putting a payment block on PRODIGY GAMES with my credit card holder. Check Availability by address: Setup New Service: (304) 777-4444. We use industry-standard SSL encryption when collecting or transferring your information. Upon termination of your account, your right to use or access the Services and any Prodigy Content will immediately cease., When an educational institutions use of the Services is terminated, upon request Prodigy will transfer any U.S. Student Users personally identifiable information, as that term is defined under FERPA, to the institution or its designee, and certify that such personally identifiable information will not be retained or available to the Company. You are responsible for reviewing the privacy policies of these third parties and adjusting your settings to meet your preferences. For example, when you purchase a product or service, sign up to receive our newsletter, or otherwise contact us with a customer support question, chat, comment, or request, we may collect and use this information you provide. I can not get my emails. Apparently AT&T took over prodigy. Thank goodness I read your message before calling ATT - talk about a wild goose chase. To the fullest extent permitted by applicable law, Prodigy may amend, in whole or in part, the following sections of these Terms: (i) Amendments, (ii) User accounts, (iii) Use of the services, (iv) Prohibited Conduct, (v) Acceptable use and code of conduct, (vi) Fees, payment and . Apparent SUCCESS with canceling ATT dialup while keeping FREE @prodigy.net email address with SMS service. x colorado public utilities commission notice. Link doesnt work websites suggests? Is that possible? I requested this account be cancelled in 2019 and again in 2020 now here it is in 2021 and you continue to charge me the yearly membership after telling me yet again that it has been cancelled. More information on each type of account can be found in our Terms of Use. I need to cancel this membership. In addition, Prodigy has been granted the iKeepSafe Privacy California Student Badge, signifying our Services have been reviewed and approved for having reasonable policies and practices surrounding the processing of personal information from children consistent with each of the following program guidelines: Information collected through the Services may be transferred, stored and processed in Canada and the United States or any other country where we, or affiliates, or our processors maintain offices, which may not provide the same level of protection for your personal information as your country, state, or province of residence, in which case it will be subject to and may be available to the government under the laws of that jurisdiction, including law enforcement, regulatory, and national security authorities.. , We currently offer accounts to the following types of individuals or organizations that use the Services (each a User, and collectively Users):. The game will not teach new skills, but will review previously learned skills. your assets for marketing use. We process personal information on the following legal bases: Note, the information we collect may be transferred, stored and processed in Canada and the United States or any other country where we or our processors maintain offices. 1/28/13 dialed 866-435-3264 and got rep that knew about @prodigy.net email accounts - After 20+yrs Shocking! I hope this helps the multitudes because it took me wayyyyyyy tooooooo long to finally find someone who knew what I was talking about. We collect information from Users when they send it to us. Note: This speed test can be used to test any internet provider, not Contact Information. You understand all information transmitted through the Services is the sole responsibility of the User from which such content originated and Prodigy is not and cannot be held liable for errors or omissions in any User Content. Read world-renowned marketing content to help grow your audience, Read best practices and examples of how to sell smarter, Read expert tips on how to build a customer-first organization, Read tips and tutorials on how to build better websites, Get the latest business and tech news in five minutes or less, Learn everything you need to know about HubSpot and our products, Stay on top of the latest marketing trends and tips, Join us as we brainstorm new business ideas based on current market trends. Users rights regarding their information, 6. iKeepSafe and Prodigys work on childrens information privacy, 7. Our Services may change from time to time, which means the terms of this Agreement may change too. Such notice will be provided by posting the new version on our website and updating its Effective Date. If you have an account, we will directly communicate any changes that materially increase the Users obligations or materially reduce Prodigys obligations under this Agreement to you (e.g., via the contact information associated with a Parent or Teacher account, or by displaying an alert upon login to the Services). Have spent over 4 hours on phone with no resolve. BEWARE OF THIS COMPANY!!!!!! When writing your review, please support your rating with specific, detailed reasoning. I let the year membership continue but when they billed me for another year I emailed them that it had not been used in months and wanted to cancel. Storage and retention of User information, The Student Online Personal Information Protection Act, California AB 1584 Privacy of Pupil Records: 3rd-Party Digital Storage & Education Software (California Education Code section 49073.1). If the consumer cancels this contract after the merchant has begun the performance of their principal obligation, the consumer must pay only: (a) the price of the services rendered to the consumer, computed on the basis of the rate stipulated in the contract; and. Copyright 2020 Prodigy Solutions Inc. - All Rights Reserved. Prodigy does not ask for or require children to provide personal information beyond that which is reasonably necessary to support the operation of Prodigys Services. For information about Prodigys treatment of personal information, please review our currentPrivacy Policy, which is hereby incorporated by reference.. Sales & Marketing: Prodigy Payment Systems hires independent sales agents and has received a high number of complaints about its sales practices. Disclaimer: All trademarks remain the property of their respective owners, and Also, the arbitrators may award relief (including monetary, injunctive, and declaratory relief) only in favor of the individual party seeking relief and only to the extent necessary to provide relief necessitated by that partys individual claim(s). If the Student is linked to a Parent or other Teacher, we will retain the link to the Parent or other Teacher to allow them to continue to oversee the Students use of that account. Parent Users or Parents (including parents and guardians of Student Users). To contact us, please either fill out the form below, or give us a call at 1-866-700-4545ext. As necessary for our legitimate business interests to provide the Services where those interests do not override your fundamental rights and freedoms related to data privacy. Prodigy will jointly comply with FERPA, along with the educational institution, by complying with requests from the educational institutions and relevant Teacher, Parent, and Student Users, as applicable, to access, correct, and disclose Student personally identifiable information in accordance with this Agreement and the Privacy Policy. 50 Mbps, Download speeds up to: Subscriptions remain valid until canceled or terminated, in accordance with this Agreement, and therefore are not subject to renewal per se. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. Work Hours: Monday thru Thursday, 2:00pm to 6:00pm, hours are flexible. Were homeschoolers, and I gladly pay for may Math programs, if I think theyre worth it (like Reflex Math and Beast Academy), AS LONG AS I can make them work for me instead the program trying to work me and my family. Information collected from our Student Users is never disclosed for third-party advertising or any kind of behaviorally-targeted advertising. After you cancel your account, we will not charge you any subscription fees after the expiration of your then-current subscription period. In this Agreement, you refers to a User of the Services (as defined below). If mailed, the Opt-Out Notice must be postmarked no later than 30 days following the date you first agree to this Agreement. To communicate with Parents and Teachers regarding your account, including providing information about changes to the Terms of Use, updates regarding our services, security alerts, communication about your linked Students progress or account, or responses to customer support questions. Unless otherwise expressly stated in the policies applicable to a Service, any fees paid for Services are non-refundable, to the fullest extent permitted by law. 3. You and Prodigy agree that the agreement to arbitrate shall survive termination of this Agreement, and the termination of any membership or account you may have Prodigy. Need to cancel cant get anyone to help? If we do update this Agreement, we will notify Users at least thirty (30) days before the update comes into effect. Personal information can be accessed and changed by contacting our customer support. D. Timing of Claim. Start by visiting the, https://forums.att.com/t5/Email-Internet-Security/Cancel-dial-up-service-and-keep-email-address-active-open-portal/m-p/3925870#M19164, Your Privacy The arbitration will be heard and determined by a single neutral arbitrator who is a lawyer or retired judge, who will administer the proceedings in accordance with the AAAs Consumer Arbitration Rules. Users acknowledge the Company reserves the right but is not obligated to pre-screen, filter, edit, remove, refuse to accept, post, display, or transmit any User Content through or on the Services in whole or in part any time for any or no reason without notice and without liability of any kind.. Prodigi offers service in 4 zip codes nationwide. If you do so, we will endeavor to close your account as soon as possible; regardless, we will not charge you for another subscription period if you cancel your subscription prior to its renewal date. Get your questions answered by our team of experts. In this blog post, we'll review the ways sales and customer service teams need to align -- and which team is responsible for which part of that alignment. Other safeguards include but are not limited to data encryption, firewalls, multi-factor authentication for our personnel with access to your information, and physical-access controls. The Childrens Online Privacy Protection Act, The Family Education Rights and Protection Act. Free and premium plans. As described further in the next section, we use Performance Data to customize a Students educational experience. You and Prodigy agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action or proceeding. The consumer may cancel this contract at any time by sending the form available here or another notice in writing for that purpose to the merchant. The User information we collect is stored and processed in environments designed to allow only authorized individuals to access the infrastructure where this information is stored. C. Injunctive Relief. Download and upload throughput are the primary indicators of Internet performance. Parents and Teachers should watch for or ask their children about the above symptoms. In the course of using the Services, you and other Users may provide content to us, excluding User personally identifying information, which may be used by Prodigy to help support and provide the Services (User Content). By using the Services, you agree that you will not conduct, conspire to, participate or otherwise engage in fraudulent, abusive, or otherwise illegal activity and that any such activity will be grounds for termination of your right to access or use the Services. One area where this particularly relevant is during onboarding. It's important to choose the right opportunity to offer an upsell or cross-sell so salespeople don't come across as pushy -- instead, these offers should be perceived by the customer as helpful and relevant to them. NMLS # 2155440 (Prodigy Finance Servicing, LLC) and NMLS #1611590 (Prodigy Finance Limited) (www.nmlsconsumeraccess.org). All of this information may be collected through use of cookies, which are small text files that the Services save on your computer using your web browser and access when you return, and other similar technologies, like pixel tags, which are pieces of code placed on a web page that can collect information about whether a User has been to a certain web page or clicked on a specific advertisement. Where a Service has a fee, you must use either a credit card or other acceptable or approved payment method (such as through a third-party app store, when you purchase a Service through our app) to activate and maintain that Service. We may also impose limits on certain services and/or features or restrict your access to parts or all of the Services, in our sole discretion and without notice.. Clause required under the Consumer Protection Act. The party initiating the claim must give notice to the other party in writing of their intent to initiate an informal dispute resolution conference, which shall occur within 30 days after the other party receives such notice, unless an extension is mutually agreed upon by the parties. If we update this Privacy Policy, we will notify you by posting a new Privacy Policy on this page and updating the Last Modified date at the bottom of this policy. Share your experience to help other users. THE SERVICES AND PRODIGY CONTENT ARE PROVIDED ON AN AS IS BASIS, WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, OR THAT USE OF THE SERVICES WILL BE UNINTERRUPTED OR ERROR-FREE. We signed up for the membership last night but are not able to link my daughters account. Try another search, and we'll give it our best shot. Select Memberships. We will charge your credit card (or the other method of payment initially used by you) each year, month or other applicable period (depending on the payment term that you selected) for the then-current applicable price. I will cancel my credit card if necessary. However, this game shamelessly markets to its players to push a monthly or annual membership. I have been trying to cancel my subscription. We may obtain information about you or your use of the Services from third parties and sources, such as our vendors, like single sign-on providers you can use to log into the Services, web hosting providers, analytics providers, or advertisers. Proper documentation of the ongoing relationship is critical for both the sales and the customer service teams. To help us improve the Services, from time to time we may conduct surveys, inquiries or submit requests for feedback through the Services or Users may submit feedback, comments, suggestions for improvements, reviews, or testimonials to the Services (in written, oral or any other form) (Feedback). You may unsubscribe from these communications at any time. Thank you, Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief at any time. All issues are for the arbitrator to decide, including issues relating to the scope, conscionability, severance, and enforceability of this arbitration agreement. BroadbandNow Internet Service Provider Awards 2020. Another time I went to the copper coin island sort thing, I went on one of the pads that toke you to the epics and I saw epics I never saw before that I wanted! When I called the number listed in my email, it was ATT - like I would call about my home phone service. Student Users or Students (a child and/or student who uses the Services). For example, when Parents or Teachers visit third-party websites and applications, our third-party providers may deliver Prodigy ads based on visits to areas of the Services that are not directed to Students. If you choose to provide Feedback, you hereby assign to Prodigy all rights, titles and interests in any Feedback, and waive your moral rights therein. Gone are the days when salespeople could close a deal and never speak to the customer again. They don't want to have to call a customer service phone number and wait on hold, they want to connect with a support rep instantly via live chat. Access to information associated with User accounts is limited to those Prodigy staff members who require such access to support our Services, who are designated and trained to maintain the security and confidentiality of User information. We use cookies to analyze website traffic and optimize your website experience. I am being billed $9.95 regularly. We protect your data I am locked out. WHERE A JURISDICTION DOES NOT ALLOW LIMITATION OF IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SOME OF THE ABOVE DISCLAIMERS, EXCLUSIONS, AND LIMITATIONS MAY NOT APPLY TO YOU. My credit card company then returned the charge to my account. THIS IS JUST WRONG!!!!! It's easier and more affordable than ever to start a new business, a variety of different subscription and payment options make it easier to start using or switch to using new products, and with a vast audience of social media followers available at their fingertips, your customers have power and control over what the internet thinks about your brand -- good or bad. IF YOU DO NOT UNCONDITIONALLY AGREE TO ALL THE TERMS AND CONDITIONS OF THIS AGREEMENT, YOU MAY NOT USE THE SERVICES.. Discover which options are the fastest to get your customer service issues resolved.. By accepting our use of cookies, your data will be aggregated with all other user data. You will not be charged more than the amount of the fees for the Service(s) you have purchased.. Even more like present-day AOL, it tried to develop its own Web browser, but that flopped. (Service contract involving sequential performance for instruction, training or assistance). Average Prodigy hourly pay ranges from approximately $12.00 per hour for Laboratory Assistant to $45.00 per hour for Nurse Practitioner. I want you to stop charging my account. If the arbitrator decides that applicable law precludes enforcement of any of this arbitration agreements limitations as to a particular claim for relief, then that claim (and only that claim) shall be severed from the arbitration and may be brought in court. Prodigy Sales, Pleasant Grove, Utah. E. No Class Actions. If there is a dispute between participants on any part of the Services subject to this Agreement, or between Users and any third party, you understand and agree Prodigy has no interest therein and is under no obligation to become involved.. Prodigy Learning is a multi-award winning global EdTech business, providing digital skills certifications and learning solutions for Microsoft and other technologies.